Terms & Conditions

GENERAL CONSIDERATIONS AND SCOPE

InstaMosaicStudio trading as www.instamosaicstudio.com, https://www.instamosaicstudio.com, a personalized product store (hereinafter “instamosaicstudio.com”). On instamosaicstudio.com customers can order personalized products by giving their pictures and other content. Products sold on this website are only intended for customers of legal age. Products will only be sold in normal household quantities for their personal use. Customers found ordering products and reselling to others will be banned permanently and further action will be taken against them unless they have taken prior consent from InstaMosaicStudio. These terms and conditions find application in all contracts which members enter into via instamosaicstudio.com as well as all business relationships between InstaMosaicStudio and its customers.

 

USE OF instamosaicstudio.com

As part of the registration as a customer of instamosaicstudio.com you will be asked to submit personal data. You are responsible for ensuring that the data is complete and correct. You are obliged to treat your login id and password and any other access data confidential and protected from access by unauthorized third parties. instamosaicstudio.com reserves the right to refuse registration without giving reasons.

You indemnify instamosaicstudio.com completely of any claim by third parties on first demand. InstaMosaicStudio is not responsible for any type of loss resulting from late, damaged or cancelled delivery of any products.

You are only permitted to register and use one membership account at a time. Multiple registrations will be deleted by instamosaicstudio.com

In the password protected area on instamosaicstudio.com you can access your recently shipped and/or completed orders.

instamosaicstudio.com reserves the right to issue a warning, to terminate your membership or to modify or delete content you have submitted, if you violate any of the provisions. Any claims for damages by instamosaicstudio.com remain unaffected.

 

PRICES AND SHIPPING FEES

For orders on instamosaicstudio.com the prices which are listed at the time of your order on the product page apply. These prices are inclusive of all taxes. Shipping charges as applicable will be displayed in the cart.

 

RETURN & REFUND POLICY

In case of receiving a damaged product, customers have to send a picture of the damaged product by contacting our customer care. Upon reviewing the request, InstaMosaicStudio may send a new product to the customer with no additional charges or refund the full amount as deemed suitable. Standard delivery time will be applicable on all orders. Please refer to the Return & Refund policy page for more details.

 

PAYMENTS

instamosaicstudio.com offers multiple payment options on its site. Customers who are not able to pay using these payment methods can contact our customer care for alternate payment methods.

 

DELIVERY/SHIPPING POLICY

Delivery is done by our network of logistics partners across the world. Delivery will only be given to the shipping address provided by you. Customers must enter the complete delivery address where they wish to deliver the product when checking out. InstaMosaicStudio is absolutely not responsible for incorrect shipping addresses entered during check out. If an incorrect shipping address is entered and the product is returned to us, customer will be required to pay the shipping charges to send it again. It is your responsibility to ensure that it is possible to ship to the address during normal working hours and to ensure that someone is present at the address to receive the delivery. We do not accept addresses with PO boxes.

instamosaicstudio.com takes all steps to ensure timely delivery of all orders.

Shipping estimates are shown on the website for reference only. Please understand that logistics is done by third party partners (including government postal services in some countries) and it may take a bit longer than usual some times due to operational issues or other issues.

In cases of force majeure, shipping duration may increase within reason. Force majeure shall include strike, exclusion, official intervention, energy or resource scarcity, shipping difficulties, business complications such as fire or water damage to machinery, lightning, or any other unforeseeable business complications for which instamosaicstudio.com cannot be held responsible.

 

LIABILITIES

instamosaicstudio.com is not liable for any type of physical, financial or any other type of loss arising from late, damaged, or cancelled delivery of products.

 

SERVICE AND COMPLAINTS

Customer satisfaction is very important to us. We believe in providing the best quality products. In case you have any complaints or issues, please contact on our Customer Care Helpline or our email address mentioned on the Contact Us page. All customer queries will be responded in 2 working days.

 

DISCLAIMER FOR HYPERTEXT LINKS

The web site www.instamosaicstudio.com.com may include hyperlinks to other Internet sites. instamosaicstudio.com has no control over the content of these sites, nor does it endorse them and is not responsible for their content. Once instamosaicstudio.com becomes aware of illegal content, instamosaicstudio.com will remove the corresponding links from instamosaicstudio.com

 

IMAGE RIGHTS

All rights to use imagery on instamosaicstudio.com.com lie with instamosaicstudio.com or our partners. The use of the material – in whatever form – is prohibited unless explicit permission from instamosaicstudio.com has been granted.

 

CANCELLATION POLICY

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.

 

SOURCE FILES

InstaMosaicStudio will not provide source files under any circumstances. The final printable images files will be provided for all orders.