Returns & Refunds

We offer a convenient money back guarantee for digital downloads and a hassle free return policy for printed mosaic posters.

  • If you are not satisfied with the results of your mosaic, we will perform edits as required. If you still however are not satisfied, we will issue a full refund.
  • Order cannot be cancelled once you have confirmed the preview and the product is sent for printing in case of printed posters & framed posters.
  • In case you receive a damaged shipment, please send us a picture of the shipment with its packaging and your tracking number. After assessment, we shall resend a new shipment or refund the amount.
  • Please note that as the product is personalized, we do not offer refunds for any other reasons except lost/damaged shipment in case of printed posters & framed posters.

For initiating a refund or for any other information, please send us an email to orders@instamosaicstudio.com